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FAQ - Preparing for dispatch

HOW IT WORKS

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BEGIN YOUR JOURNEY
Browse at your leisure

The first steps of your dream home begin with inspiration. Our beautiful website showcases some of the stunning solutions we've created for previous customers demonstrating the breadth of styles, sizes and designs that we can manufacture for you. Each profile is unique, designed bespoke for each home, but if you want a starting point for your own ideas, there's no better place than our website.

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DARE TO DREAM 

Order our free samples

We have tried to show as mich detail as possible on our product pages by providing dimensions, descriptions and images. Once you have narrowed your choices down to two or maybe three designs why not take advantage of our FREE sample service. Simply add these products to your basket and enter your details and we will get them in the post for you free of charge.


Samples



FRIENDLY AND PROFESSIONAL 

Place your order online or call us

Once you have received your samples and made your decision why not call us. Our friendly and professional staff are happy to help with any questions you have prior to ordering. All orders are machined to order and will take five to seven working days (standard delivery) to deliver so please allow plenty of time before booking any fitters. Discounts are available on large orders and free delivery for any order over £500.

 

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EXCELLENT CUSTOMER SERVICE 

Order in progress

Once you have placed your order our team will be allocating it to a cutting list. This is great time to double check your order as amendments can still be made (generally within 2 to 3 working days after you placed your order) Once your order has been cut it is ready to be moulded and sprayed by our manufacturing team. After this process has been completed your order can no longer be amended (this also applies for any additional lengths without causing delays).

 

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EXPRESS MANUFACTURING 

Preparing for dispatch

Whilst your order is in production our administration team will be allocating your shipment to a courier. Your order will either be allocated to one of our own drivers or third party courier called Tuffnells. Your goods will wrapped and labelled and ready to be shipped within the next 48 hours. This is great time to contact us if you require a specific delivery date.


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PROMPT AND PROFESSIONAL DELIVERY 

Shipped

Your order has been shipped and will be delivered on the next working day. Delivery times are between 08:00 - 18:00. If your order has been allocated to one of our drivers you will have already been contacted and given a time slot for your delivery. If you have missed any delivery instructions please contact us and we may still be able to make arrangements.


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APPLY FOR A TRADE ACCOUNT

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